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Why Outsourcing Your IT Needs is the Smart Choice for Growing Businesses

When small and midsize businesses (SMBs) think about IT, many assume that hiring an internal IT person is the best route. The reality is that most internal IT roles at SMBs are stepping stones. Many professionals eventually move on to larger companies with bigger budgets, more complex systems, and access to the latest technology tools. It’s not a knock on them, it’s a natural career trajectory. Unfortunately, this leaves SMBs with high turnover, inconsistent IT strategy, and frequent disruption.

 

The Challenge of Internal IT for SMBs

For companies in the 20–100 employee range, relying on a single in-house IT person often creates problems:

  • High turnover: One business owner shared that they went through three IT managers in five years. Each left for a larger enterprise with higher pay and a bigger team. Every departure meant weeks of scrambling, knowledge gaps, and frustration.

  • Burnout: Internal IT staff spend their days putting out fires like password resets, printer issues, and recurring glitches. Being the “go-to” for every tech problem is exhausting and often leads to job-hopping.

  • Lack of strategy: Constant firefighting leaves little time for long-term planning. For example, one manufacturing firm had an internal IT staffer who fixed workstations daily but never got around to upgrading an outdated firewall, putting the business at serious risk.

  • Limited resources: One person can only do so much. Sick days, vacations, or even a busy workload can slow resolution times and leave your company exposed.

 

The Advantages of Outsourcing IT

Outsourcing to a managed service provider (MSP) solves these challenges by offering:

  • A full team of experts: Instead of relying on one person, you get an entire team of IT professionals focused on your success. When one client’s email system went down, their MSP had multiple engineers working on solutions at once. An internal IT person would have struggled for hours, if not days.

  • Proactive strategy: MSPs look ahead. They roll out new tools, security features, and best practices to keep systems safe and efficient. One client’s MSP introduced multi-factor authentication across the company, which reduced phishing attacks dramatically.

  • Security first: Internal IT may avoid security upgrades because they add to their workload. MSPs are incentivized to strengthen defenses because their reputation depends on keeping your systems safe.

  • Cost efficiency: For the cost of one full-time employee, you gain access to a full team with broader expertise and advanced tools. That means faster responses and stronger results.

 

Why Outsourcing Makes Sense for 20–100 Employee Companies

At this size, your IT needs are too big for one person but not large enough to justify an internal team. Outsourcing bridges that gap. You gain enterprise-level IT support and strategy without the headaches of turnover or burnout.

In short, outsourcing IT gives you resources, reliability, and resilience—three things every growing company needs in today’s fast-paced digital world.

 

Ready to stop worrying about IT headaches?
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