Hogan Technology Supercharges Client Support with AI Automation
Smarter Service Behind the Scenes
These behind-the-scenes upgrades mean issues are often flagged and handled before clients even notice them. Common fixes are automated, workflows are streamlined, and Hogan’s tech team is freed up to focus on the complex, high-impact work.
“This is exactly what AI should be doing: eliminating repetitive work and giving humans back the time to focus on high-value tasks,” said Sean Hogan, President of Hogan Technology. “AI multiplies our capacity to serve.”
AI That Actually Delivers
Hogan Technology has implemented AI automation tools to improve the quality and speed of support they offer. While many still associate AI with chatbots, Hogan is taking it further, using intelligent automation to resolve tickets faster, reduce repetitive issues, and generate smarter insights.
Helping Clients Stay Ahead
Hogan isn’t just using AI internally. They’re actively sharing what they’ve learned with clients to help them gain a competitive advantage. Whether that’s through consultation or implementing AI in their own workflows, Hogan wants to help clients outperform the competition.
“We don’t just offer point solutions. We deliver dozens of advantages so our clients dominate their space,” Hogan said.
A New Standard for Support
Clients may not see the AI at work, but they’ll feel the impact—in faster response times, proactive support, and a partner that keeps getting better.
“If your provider isn’t using AI to support you more effectively, you’re probably paying the same and getting less,” Hogan added. “AI productivity gains are the new standard for world-class service.”
Ready to See How Automation Can Transform Your Business?
Hogan Technology has been helping New England organizations grow smarter for over 25 years. Let’s talk about how AI can work for you.