Legal Documents
Master Services Agreement
Description: General terms and conditions applicable to all Provider products and Services.
Service Attachment for Managed Services
Description: Core managed services including monitoring, remote management, and help-desk.
Service Attachment for Voice-over Internet Protocol
Description: Managed unified communication services including voice over IP.
Service Attachment for Cloud Services
Description: Cloud and hosting services including Microsoft 365.
Service Attachment for BDR Service
Description: Managed backup and disaster recovery services including local, cloud, and third-party backups.
Service Attachment for Managed Security Services
Description: Advanced cyber-security services including SOC and SIEM.
Schedule of Third-Party Services
Description: Notice of third-party service providers and waiver of claims.
Data Processing Agreement
Description: Data security and privacy agreement including statutorily required terms.
Service Level Objectives
Description: Targeted response times depending on level of severity of an outage