Legal Documents

Master Services Agreement

Description: General terms and conditions applicable to all Provider products and Services.

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Service Attachment for Managed Services

Description: Core managed services including monitoring, remote management, and help-desk.

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Service Attachment for Voice-over Internet Protocol

Description: Managed unified communication services including voice over IP.

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Service Attachment for Cloud Services

Description: Cloud and hosting services including Microsoft 365.

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Service Attachment for BDR Service

Description: Managed backup and disaster recovery services including local, cloud, and third-party backups.

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Service Attachment for Managed Security Services

Description: Advanced cyber-security services including SOC and SIEM.

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Schedule of Third-Party Services

Description: Notice of third-party service providers and waiver of claims.

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Data Processing Agreement

Description: Data security and privacy agreement including statutorily required terms.

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Service Level Objectives

Description: Targeted response times depending on level of severity of an outage

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